Malfunction of Pop-Ups in Vijeo Citect ver-7.0

[rajsiyer]

Hi folks, Got an unusual problem this time. ...The story is like this... In January 2009, I 'd installed a VJC-7.0 application with proper full license at one customer 's plant. Things worked well until last month. Customer reported that the scada runtime could't be started from the desktop icon. Not only that but he had to restore a NEW PROJECT , every time from the back-up CTZ file , recompile and go to runtime from citect-explorer every-day. That is to keep his plant running, at least once a day, he'd do a restore+recompile+run from explorer. At this stage, even after running the computer setup-wizard, the citect runtime wouldn't simply start. rather it would get stuck at the stage when the runtime manager displays " Initialising Alarm System" for several seconds before displaying the error message " The Process Vijeo-Citect, IO Server, TrendServer, AlarmServer has stopped" Suspecting that the PC /Win-XP/Vijeo-Citect installation would have been corrupted, we formatted the PC and re-installed everything again. Even this did not help. There was no malware on the PC, no usb users & no net connection. Exasperated, we then got Schneider's guy to visit the plant and he was able to fix this issue by installing service pack 3.0 for vijeo citect. With this in place, the runtime could be started from desktop and for a time it seemed that have seen the last of the problem. Now customer complains that after each start of the run-time the pop-ups and messages work for about 10-12 hours and then most unexpectedly stop working!!!. In the application there are numerous messages guiding operator at every stage of the process so we have serious situation when the messages don't appear. Worse.... once this pop-up malfunction sets-in, customer is unable to access the Pop-ups for starting Pumps/Motors and the PID face-plates. That is... no popup window of any kind works... excepting after a restart of the runtime. Please help me resolve this... Beats me why the application should work well for 2-1/2 years and then start acting up. Customer has started baying for our blood already.... A million thanks for listening in. With best wishes to our automation community, Raj S. Iyer Edited July 8, 2011 by rajsiyer

[BobB]

If support has been paid you would be best contacting Citect Global Support - they are generally very good. If support is not up to date I woulkd suggest support be paid so you can contact them. I use Citect, not Vijeo Citect, and have never seen this problem or heard of it. If you are a subscriber there is also the Citect Users Group for assistance.