CX-ConfiguratorFDT Error updating Catalogue

[Webbs]

I have been having errors with ConfiguratorFDT since I tried PACTware on my laptop.  After speaking with Omron support I used the CX Cleaner and did a full uninstall and new install of CX-One and Sysmac Studio.  The error still remailed.  I just did the update to the latest version with the Omron updater and this hasn't fixed the issue.  The laptop is running Windows 10.

I get the following error when I update the catalogue

---------------------------
Warning - CX-ConfiguratorFDT
---------------------------
Some errors occur during Device Catalogue updating:

OMRON.PBMstDtm.1: Could not start DTM.
---------------------------
Close
---------------------------
 

I am also unable to add a Banner T30R IO Link device as I get this error

---------------------------
Error - CX-ConfiguratorFDT
---------------------------
Execution of operation failed, because start of DTM failed.
---------------------------
Close
---------------------------

I can add it on an older machine.  I have uninstalled the IODD file, reinstalled it, copied it from a working machine and it is the same.

 

Has anyone else had these types of errors and has anyone used PACTware and ConfiguratorFDT together?

 

[chelton]

Are you running the program as an administrator? I think i've seen similar when having permission issues.

[Webbs]

Thanks for the quick reply.

 I have tried running it both ways with the same result.  It was running as an administrator when I got the errors this morning.  

I did have an issue trying to do something in the past which was caused by not being in administrator mode, so I now always run as an administrator.  

I can add all the other IO Link devices I had on the machine and all the new ones I have installed.

Edited May 7 by Webbs