D10 Expert Banner horrible failure rate

[Chris Elston]

Any one else have problems with the D10 Expert photoeyes from Banner? We are "done" with them...not worth the time.. http://www.mrplc.com/products/showproduct....7&cat=11&page=1

[TConnolly]

I haven't used their photoeyes, but I have had horrible luck with their anti-tiedown controls. I quit using them a couple of years ago.

[glaverty]

From those pictures they just kind of look cheap, what were you paying for them?

[Chris Elston]

$119.25 was the last price we paid.

[gravitar]

Wow.. I've always been pretty pleased with Banner products. Don't have any experience with that particular photo though. What does the local rep have to say about all these problems?

[Chris Elston]

Just that they are sorry and have been VERY HELPFUL either exchanging them or taking them back. We exchanged quite a few, but now jobs that have been in the field for about 3 months causes us "warranty" service calls to replace their product. It's one thing for a product to fail before it ships, and another if it causes you an airplane ticket to replace a sensor....

[Big Country]

I like the Keyence version of this product in 5 years I may have repalced 3 of them. Just from them wearing out. I believe that the part # is FS-V20

[glaverty]

Wow, those things look like something you would get at the automation dollar store. For $120 I would expect them to be a lot better. Is it a new product line?

[Chris Elston]

It was a new product line not too long ago, maybe about a year old or something. I have switched to Keyence as well. FS-11 or FS-21 are the ones that we are using now. Actually, I've been using Keyence off and on, but now I changed our internal spec to Keyence everything...Keyence was very aggressive at earning our business and was out to beat out every price in sensors they could. Might be worth a call to your Keyence guy if your an OEM.

[TechJunki]

I have used a few of those 6-7 and have not had any problems thus far. 1+ Years and still working with a just a few adjustments........... What type of problems have you been experiencing?? Edited November 1, 2005 by TechJunki

[Chris Elston]

When these first came out, they had LCD screens. A bunch of LCD screens failed, the LCD would stop displaying or displayed freaked out numbers. Then Banner changed the LCD to LED 7-segment type displays. These still fail often, and now we are finding a bunch that fail in the field that we have to "tap" on them to make them work.

[IO_Rack]

Maybe you need a bigger hammer. Seriously, we've been using Keyence and Omron for many years. We have many on our machines for over 15 years without missing a lick. Unless they recieve physical damage, I don't believe I've ever seen one just go bad. Thanks for the info.